Help Pages and FAQ's
This page deals with general questions you may have about placing an order with Red Haze.
Did you receive my order
We always send a confirmation email upon receiving your order. If you don't here from us within 48 hours then please let us know (email).
I may have ordered twice (by mistake)
Each order is checked by ourselves so any mistakes are picked up and rectified before they're processed. If any errors do slip through then please contact us and we'll do our best to sort the problem out.
I wish to cancel my order
If you wish to cancel then please let us know (email) as soon as possible.
If the order is cancelled prior to shipping then we simply refund your money. Otherwise see our returns FAQ.
I wish to change my order details
Just let us know the details and we'll change your order accordingly. Please note if your order has already been shipped then see our returns FAQ.
When will I receive my order
Delivery time depends on a number of factors. UK orders are usually received within a week and overseas orders can take anything from a week to a month.
In either case please allow 28 days or if your order is urgent then please let us know (email).
When will you charge my credit card
We will only charge your credit card (or cash your cheque) once your order is ready to be shipped.
Most orders are shipped the following day. The longest you may have to wait is 4 weeks if we need to order in items not currently in stock. International orders (depending on country) are generally received in under 6 weeks, though we cannot guarantee this as outside factors (i.e. the postal service) affect this shipping time.
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