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Help Pages and FAQ's |
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Help Pages and FAQ's |
Ordering Safely
How safe is ordering from Red Haze on the internet? If you are at all worried about ordering from us on-line the following topics may help ease your mind.
| software | payment | our shop | order by post |
We use a software package from a company called Actinic to encrypt (using 128bit encryption) your order on your computer before it is sent over the web. This ensures that even if intercepted your details will be safe.
Our site is hosted by a major Domain Hosting Service called RapidSite. All orders held on their server are heavily protected by passwords and encryption. RapidSite are specialists in the support of Actinic software (see http://www.rapidsite.co.uk/ecommerce for details). Your order details are not held in clear text on any web site.
None of the software used to order goods from the Red Haze site can in any way damage (or spy on) the data held on your computer. You will need a browser that can run both Java and JavaScript and will allow cookies to be saved. See our "Trouble with the catalogue pages" if you have a problem with these.
We will not charge for goods ordered until they are ready to send to you. We do not use automated credit card charging via the web site. If we do not dispatch your goods you will not be charged (this allows us to check for the correct shipping and tax).
As stated above (see Software above) all payment details sent to us are encrypted before sending. Actinic state "We know of no documented cases of credit card fraud using our shopping system over the Internet". This is certainly our experience and we believe we offer one of the safest ways to shop on the www.
Please note: we do not recommend sending unencrypted e-mails containing your credit card details, it is not worth the risk. We will never ask you to send your credit card details this way!
Our Shop - We are for real
Red Haze is not a "web only" company. We have a "real" shop with staff and stock so you can come and see us in person if you prefer. O.K. this may be a long swim for our overseas customers, but we will be pleased to see you! See our about-us page for further details.
We do not disclose any of your personal information to any third parties. You may receive promotional e-mail from us but if you want to be removed from our mailing list simply e-mail us at sales@redhaze.com and title your e-mail "Remove from mailing list"
Order by post - For the really paranoid
We will gladly accept orders by post if you really do not trust the internet. Remember a credit card is still the safest way to buy goods, you will have added legal protection from the credit card company this way.
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