Help Pages and FAQ's

Our Guarantee

Our 30 day guarantee guarantee means that if for any reason you are unhappy with your purchase, you can return it to us in its original condition within 30 days of the date you received the item.

We are happy to accept returned goods under this guarantee providing:

1. The returned goods must be unused.
2. The returned goods must be in the original condition.
3. Any goods must be returned within 30 days of receipt.
4. Any returned goods must be accompanied by a letter stating the reason for making the return.

The above conditions do not apply to cancellations made under the Distance Selling Regulations 2000. If you have any questions regarding returns or you wish to make a return then please email us.

What about shipping costs

Please note we do not refund any postage costs where the items are as ordered. However exchanged goods are usally sent to you at no extra cost.

The items were faulty

Simply send back and we'll provide a refund or an exchange. The choice is yours.

I've received the wrong items

Simply send back and we'll provide a refund or an exchange. The choice is yours.

I want to exchange for a different size or colour

We are happy to replace ordered items for a different size or colour, just return and we'll exchange. If the item isn't available then we'll refund the original purchase price.

Please note we might have to charge for the additional postage.

I've changed my mind

Simply take advantage of our guarantee and send the item back.

Please Note:

We reserve the right to refuse a return where the item is returned in a poor condition, although in certain cases we will deduct a charge for cleaning from any refund issued.

Distance Selling Regulations 2000

By law, you also have the right to withdraw from your purchase of an item within seven working days of the day after the date the item is delivered to you. To cancel your purchase under this cooling-off period, please send to us a notice of cancellation. Please package the relevant item securely and send it to us at,

Red Haze Ltd,
5 Squires Way,
Littleover,
Derby
DE23 3XB.
United Kingdom

For your protection, we recommend that you use a recorded-delivery service. Please note that you will be responsible for the costs of returning the goods to us unless we delivered the item to you in error, or if the item is faulty. If we do not receive the item back from you we may arrange for collection of the item from your residence at your cost.

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